Frequently Asked Questions

 

At Binny’s Executive Transportation, we believe that exceptional service starts long before you step into one of our vehicles. This FAQ section provides clear, upfront answers to the most common questions our clients ask—so you can book with confidence and ease.

Whether you’re planning ahead or have a last-minute need, we’re here to ensure your experience is smooth, professional, and worry-free. If you don’t see your question listed below, please do not hesitate to contact us.

1. How far in advance should I book a ride?

We recommend booking your reservation at least 8 hours in advance to ensure vehicle availability.

For urgent or same-day transportation, please call us directly—we’ll do our best to accommodate if a chauffeur is available. Online reservations are intended for planned travel.

2. What is your cancellation policy?

To confirm your reservation, we require a non-refundable retainer at the time of booking. The remaining balance will be processed 30 days prior to your scheduled service date. For reservations made within 30 days, full payment is due at booking.

If you cancel within 30 days of your service date, the reservation is non-refundable, but may be applied toward a future date exchange.

3. Will I receive a receipt for my trip?

Yes. Receipts are sent automatically through our Limo Anywhere system. You’ll receive a:

• Booking confirmation
• Reminder prior to pickup
• Final receipt within 24 hours after your ride

4. Why does my final charge differ from the original quote?

While we honor our quotes, changes such as extended wait times, added stops, or itinerary updates may affect the final total. Any adjustments will be clearly itemized on your final receipt.

5. What if my flight is delayed?

There’s no need to notify us—we track all inbound flights in real time. Your chauffeur will automatically adjust the pickup time.

For departing flights, we ask that clients inform us of delays only if they affect the scheduled pickup time.

6. Is wait time at the airport included in my reservation?

Yes. Each airport pickup includes 15 minutes of complimentary wait time. Additional waiting beyond this grace period may result in hourly charges.

Note: Wait time due to flight delays is tracked separately and does not count against this buffer.

7. Can I bring a pet in the vehicle?

Service animals are always welcome. Pets are also permitted, and those transported in a carrier are typically allowed with little to no additional fee. If a pet is not in a carrier, a cleaning fee may apply, generally ranging from $25–$50. Larger pets or animals that shed heavily may require a higher cleaning fee to help maintain the cleanliness and comfort of our vehicles for all clients.

8. How will I recognize my chauffeur at the pickup location?

For airport pickups, your chauffeur will greet you inside the terminal holding an iPad sign with your name.
All vehicles are unmarked black luxury vehicles, and you’ll receive identifying details in advance, including the chauffeur’s name, photo, and phone number.

9. How can I make changes to my reservation?

To modify a reservation, simply:

• Reply to your confirmation email, or
• Call or email us directly

Our team will manually update the reservation in our system.

10. Is gratuity included in the fare?

Yes. A standard 20% gratuity is automatically included in your fare. If you’d like to tip your chauffeur additionally, you may do so via:

• Cash
• Venmo, Cash app, or QR code (depending on the chauffeur)

11. Do you provide car seats for young passengers?

Yes—car seats are available upon request. Please note that our chauffeurs do not install car seats; it is the responsibility of the parent or guardian to install them securely. A fee of approximately $30–$50 per seat applies. This service is offered as a convenience for families and reflects our commitment to safety and customer care.

Have a question not listed here?

If you have any additional questions or need personalized assistance, we’re always happy to help. You can reach us by phone at (614) 739-1569 or email bb@binnystransport.com. Let us show you the difference that care, class, and commitment can make—in every mile and every interaction.